Frequently Asked Questions
No, we operate with a flexible approach to our services. Unlike most of our competitors, we do not require long term contracts. Our clients simply need to sign a service agreement, indicating their commitment to abide to legal requirements. You have the freedom to use our system as much or as little as you need, and you can stop using it any time without being locked into a binding contract. We believe in providing a hassle-free and adaptable experience to meet your specific needs while ensuring full compliance with the law.
With Western Verify, you enjoy the benefits of no setup fees, no monthly minimums, and no exclusive contracts!
Yes. Court fees may apply, depending on the county. Some courts do not charge a fee, while others do. The costs can vary from one county to another.
We accept all major credit cards and company checks. Our default payment terms are pay-as-you-go.
We offer flexible billing methods, and we will collaborate with you to find the best method suited to your needs.
Our hours of operation are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.
Getting started is quick and easy, usually taking between 8-48 hours. We provide all necessary forms, instructions, and even schedule training webinars to ensure a smooth start.
Western Verify offers a personalized experience, focusing on your specific needs without charging for unnecessary extras. We pride ourselves on compliance and top-notch service.
You can easily request reports through our web portal once set up with Western Verify.
Yes, upon request, we assign one key person to manage your account. Our researchers are trained to assist you in all background screening phases.
You can check real-time status updates of any background check in progress with a user ID and password provided by us.
Completed checks are posted to our secure platform, and you will be notified via email when ready for review.
Most discrepancies appear in the final report. In urgent cases, we will contact you immediately.
Yes, if you authorize us to do so.
Our average turnaround time is 24 hours. Delays may occur due to various circumstances.
You can check daily status or call us for information. If delays occur, we’ll provide updates via our portal, email, or phone.
Though a nationwide criminal check sounds ideal, there are limitations. We offer a comprehensive multi-jurisdictional search instead.
Yes, Western Verify is a member of this association.
Information is gathered through various direct contacts, including employers, courts, credit bureaus, and nationwide criminal researchers.
