Resources
Frequently Asked Questions
- Does Western Verify require contracts?
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No, we operate with a flexible approach to our services. Unlike most of our competitors, we do not require long term contracts. Our clients simply need to sign a service agreement, indicating their commitment to abide to legal requirements. You have the freedom to use our system as much or as little as you need, and you can stop using it any time without being locked into a binding contract. We believe in providing a hassle-free and adaptable experience to meet your specific needs while ensuring full compliance with the law.
- What are the costs involved in setting up an account with Western Verify?
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With Western Verify, you enjoy the benefits of no setup fees, no monthly minimums, and no exclusive contracts!
- Does Western Verify pass along court costs?
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Yes. Court fees may apply, depending on the county. Some courts do not charge a fee, while others do. The costs can vary from one county to another.
- How can we pay for your services?
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We accept all major credit cards and company checks. Our default payment terms are pay-as-you-go.
- How and when will we receive our bill?
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We offer flexible billing methods, and we will collaborate with you to find the best method suited to your needs.
- When is Western Verify available?
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Our hours of operation are Monday through Friday, 8:00 AM to 5:00 PM Mountain Time.
- How do we get started with Western Verify, and do you offer training?
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Getting started is quick and easy, usually taking between 8-48 hours. We provide all necessary forms, instructions, and even schedule training webinars to ensure a smooth start.
- Why should we choose Western Verify over competitors?
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Western Verify offers a personalized experience, focusing on your specific needs without charging for unnecessary extras. We pride ourselves on compliance and top-notch service.
- How can we request a background check?
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You can easily request reports through our web portal once set up with Western Verify.
- Will a dedicated contact person handle our account?
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Yes, upon request, we assign one key person to manage your account. Our researchers are trained to assist you in all background screening phases.
- How do you provide status updates?
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You can check real-time status updates of any background check in progress with a user ID and password provided by us.
- How will we be informed of the results?
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Completed checks are posted to our secure platform, and you will be notified via email when ready for review.
- How are discrepancies reported?
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Most discrepancies appear in the final report. In urgent cases, we will contact you immediately.
- Will you contact the applicant for additional information?
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Yes, if you authorize us to do so.
- What's the average turnaround time?
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Our average turnaround time is 24 hours. Delays may occur due to various circumstances.
- How are delays communicated?
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You can check daily status or call us for information. If delays occur, we’ll provide updates via our portal, email, or phone.
- Do you provide a National Criminal Check?
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Though a nationwide criminal check sounds ideal, there are limitations. We offer a comprehensive multi-jurisdictional search instead.
- Is Western Verify a member of the PBSA?
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Yes, Western Verify is a member of this association.
- How do you obtain the information you report?
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Information is gathered through various direct contacts, including employers, courts, credit bureaus, and nationwide criminal researchers.
Ready to get started?
Make informed decisions with ease. Choose Western Verify for fast and accurate background screening today!
